Reliable 24/7 support
Business success depends on the availability of your means of production. If a technical fault brings your press to a halt, a fast solution is imperative. Remote diagnosis tools have been standard features of all Rapida sheetfed offset presses since 1995.
Fast & reliable – Increased availability thanks to 24/7 expert support
You can call our telephone hotline at any time of the night or day. Our remote maintenance experts then use an online link to your press to call up relevant diagnostic, software and control data. In 80% of cases, this first call is already successful. Your press is back in full production without delay – and without a service technician having to be present on site.
With Visual ServiceSupport customer support reaches a new level. With your mobile phone camera, our remote maintenance specialists can see, in real time, what your service technician can see on site. He can then be instructed step by step, for example on how to remedy the defect.