PressSupport 24 24/7 Service

We support you around the clock!

A precondition for competitiveness on the market is high productivity and the constant availability of your systems. The experienced remote maintenance specialists from Koenig & Bauer support you 24 hours a day, 7 days a week.

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24/7 Support for Your Printing Machinery

PressSupport 24 provides for reliable processing of your service calls, as the starting point for targeted solution finding. Whether telephone support, remote maintenance access, analyses of performance data or video communication – we utilise all modern-day possibilities to preserve the availability and performance of your printing press.

Remote maintenance via a secure VPN connection is a central part of our PressSupport 24. It enables Koenig & Bauer specialists to provide efficient online diagnosis and fast telephone support in case of production disturbances – at any time.

Around 80% of calls are resolved directly by remote support – without the need for a technician on site. Service costs and downtimes are reduced, and your press is back in production as quickly as possible.

  • 24/7 support from our specialists
  • Avoids time- and cost-intensive visits by a technician
  • High data security through access routing via VPN

Remote Maintenance Avoids Technician Call-outs

80per cent
of calls can be handled directly by remote support

Out of those 80%

63per cent
without customer's personnel
37per cent
with assistance from the customer's personnel

Only 20% of calls must be followed up with visits by a technician or an order for spare parts.

Visual ServiceSupport

Solution finding through visual communication

An app on the customer’s mobile device supplements voice communication by enabling live video streaming directly to the remote maintenance engineer. 

While other, typical remote maintenance solutions only cover software, electrical systems and press operation, the scope of Koenig & Bauer remote maintenance with Visual ServiceSupport also extends to printing processes and mechanical components.

Numerous tools to mark and highlight individual transmitted images, including still frame and screenshot functions, simplify reliable diagnosis of the situation at the press. If necessary, the remote maintenance engineer can mirror his own monitor screen contents to the customer’s display in order to provide technical explanations or further information.

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Other PressSupport 24 Components

For Sheetfed Offset Presses

Phone calls by the press operator were yesterday: With PressCall, production disturbances are reported directly from the press.

PressCall eliminates the need for users to make a phone call to the Koenig & Bauer PressSupport 24 hotline. All data relevant for remote maintenance are communicated directly to our service experts – without delays or detours. They form the basis for even faster solution finding.

The PressCall button offers numerous benefits:

  • Optimised problem notification and ticket creation
  • Unambiguous identification of the press
  • Fast and active feedback from our specialists
  • Fewer incorrect data inputs and less risk of misunderstandings
  • Visualisation of the processing status for the caller
  • Simple installation without interrupting press operation

As graphic presentations of the most important production-relevant data from your press, performance reports permit the early recognition of trends and patterns as well as internal and external benchmarking.

The performance data presented in a performance report are compared with the values collected over the past five months. This provides insights into the way your production may have changed. Trends can be recognised as they emerge. In addition, you can benchmark the performance of your Rapida against the top ten presses with an identical configuration. Discover and make use of the potential for further improvement.

  • Reports can be generated in 14 languages
  • Early recognition of trends and patterns
  • Identification of improvement potential through internal and external benchmarking

For Webfed & CI Flexo Presses

This robust industrial data glass is equipped with a HD camera and a microphone which filters out background noise. So it creates a direct audio-visual link between technicians and remote maintenance. Experts from PressSupport 24 therefore now see everything your technician sees and can provide step-by-step assistance to rectify a problem.

Information directly to the display
Helpful information such as switching diagrams, parts lists, text messages, screenshots with markings – as well as the live camera image – can be blended into the display in the AR-DataGlass.

  • The technician's hands remain free to work
  • Improved support efficiency reduces intervention time
  • Remote maintenance specialist can see and hear what happens on site
  • Additional information visualised on the display
     

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Do you need assistance? Contact PressSupport 24.

Contact PressSupport 24