Digital & Web ServiceContract concepts relating to services

Attractive contract concepts for a long-term partnership

With a service contract, Koenig & Bauer takes on various tasks, from maintenance through remote services to spare part cooperation agreements. This means that – as your press manufacturer and partner – we always ensure the optimum performance of your printing press.  

Customised service contracts through modular concept

You have countless possible variations in the drafting of such an agreement: whether an individual maintenance module or an all-in package, with our modular concept you can put together any service agreement to meet your own individual needs.  

Exclusive services, especially for our PressSupport24Web customers

With a PressSupport24 agreement, you have various innovative services at your exclusive disposal, such as the "AR-DataGlass" augmented reality data glasses. This way, you can use tomorrow's service technology today.

  • Cost savings through volume and time-specific discounts
  • Large selection of service modules
  • Agreements can be drafted individually
  • The validity period and scope of the agreements are freely definable
  • Special services like data glasses are exclusively available to customers with service agreements

Koenig & Bauer offers you service agreements with flexible periods of validity for the maintenance and repair of your press facilities, as well as cooperation agreements for spare parts and parts subject to wear.

From A to Z – all services from a single source

As a printing press manufacturer, Koenig & Bauer offers a wide range of services: From classical maintenance modules like reelstand or stitcher maintenance, through remote maintenance options to our Fit programme modules. Choose from this wide range of services and combine them to form a service agreement to meet your needs.  

Koenig & Bauer – your competent and reliable partner

As your service agreement partner we provide the agreed services and, for example, ensure the best possible performance of your rotary press, leaner, more efficient processes, or also well-trained technical personnel.

Benefit from attractive discounts

You can save costs directly with a Koenig & Bauer service agreement, for you benefit from volume and time-specific discounts – right from the very first year!

Software maintenance from the developers of your system-specific software

A software service agreement guarantees that the efficiency of your system-specific software is maintained or even improved, for this is no off-the-peg solution, and should therefore be serviced by experts only. This is why, with us, the developers themselves take care of this software.  

Cost advantages with updates and upgrades

Free licensing of the latest versions as "updates" is an integral part of this all-in package. You also benefit from cost advantages for further developed versions of the software in the form of "upgrades", including all relevant documentation for the duration of the service agreement.

Fast help from our remote maintenance experts, not only 24 hours a day but as a flat rate

With the services of the PressSupport24Web agreement we support you 24/7 by remote access and help you to find and solve problems. Through fixed annual contributions, you can be sure to get the services you want on attractive flat rate conditions.  

From remote maintenance to advice on spare parts – we offer a broad spectrum of services

Choose from a large number of services and put together your own individual agreement:

  • Technical support and advice
  • Assignment of technicians
  • Remote access for aggregate control
  • Remote access for console control and control level
  • Remote support for Pressnet system
  • Optional: Remote support for subcontractor controllers 

 

 

Exclusive service for our PressSupport24 Agreement customers

The "AR-DataGlass" service can be selected as an exclusive component of the PressSupport24Web Agreement. We place the necessary software, including licences, as well as the hardware at your disposal for the entire duration of the agreement. All you need is WLAN at your printing machine.

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