• AR-DATAGLASS

    Use tomorrow's technology today

    Play video

Digital & Web ServiceRemote maintenance for your printing press

We are there for you 24 hours a day, 7 days a week". This is the motto of the experts in the Koenig & Bauer Service Centre in Würzburg. You will be supported from there in the event of faults or more complex press problems.

PressSupport24Web

Our PressSupport24Web service allows efficient online diagnosis and fast telephone support in case of press defects, 24 hours a day. In this way we can solve 80% of customer enquiries directly by remote maintenance – that is, without the need for time-consuming and expensive technician assignments on site.

AR-DataGlass: Use tomorrow's technology today

With our augmented reality data glasses, customer support reaches a new level: by camera, our remote maintenance specialists can see, in real time, what your service technician can see on site. He can then be instructed step by step, for example on how to remedy the defect.  

Remote maintenance by VPN: For us, data security is a major issue

An online connection using a virtual private network (VPN) offers maximum data security through special hardware encryption. With this broadband solution, our remote maintenance experts can access your press system securely, quickly and cheaply.

  • 24/7 support by our remote maintenance specialists
  • Avoids time-consuming and expensive technician assignments
  • Attractive flat rate conditions through service agreement
  • Maximum data security through secure access routing using a VPN tunnel
  • Innovative AR-DataGlass as an additional support feature

When every second counts: fast, direct support by data glasses

With the help of augmented reality (AR) data glasses, our remote maintenance specialists can see, in real time, what your technician sees and can support him directly in eliminating the fault. Your technician can communicate directly with the remote maintenance specialists using headphones or a microphone. All of this somewhere in the press, without having to interrupt work.  

Augmented reality, eye-tracking & co. – this is how customer support works today

The service PC of the press can be accessed directly by mouse pad or by using the eye tracking function. On the display of the data glasses, the technician can be shown various items of virtual information to support him in his work, for example

  • helpful information (e.g. the tightening torque of a bolt),
  • operating instructions or
  • spare parts catalogues etc. 

This service can be chosen exclusively as a module in the PressSupport24Web agreement. More information

KBA AR-DataGlass
Download PDF, 806 KB

Should a service assignment be necessary on site, the technical support staff will quickly assign the required KBA specialist from the fields of mechanical systems, electrical systems, electronic systems or printing technology. As a rule, we can thus get your printing press running again soon, even in emergencies.

Do you have any questions?
YOU NEED TECHNICAL SUPPORT?

PressSupport 24Web - Hotline

Friedrich-Koenig-Straße 4
97080 Würzburg

P: +49 - (0)931 909 4999


E-Mail
Hotline - PressSupport 24Web+49 - (0)931 909 4999
Order Print Brochures
    Order Now