We are there for you 24 hours a day, 7 days a week". This is the motto of the experts in the Koenig & Bauer Service Centre in Würzburg. You will be supported from there in the event of faults or more complex press problems.
Our PressSupport24Web service allows efficient online diagnosis and fast telephone support in case of press defects, 24 hours a day. In this way we can solve 80% of customer enquiries directly by remote maintenance – that is, without the need for time-consuming and expensive technician assignments on site.
AR-DataGlass: Use tomorrow's technology today
With our augmented reality data glasses, customer support reaches a new level: by camera, our remote maintenance specialists can see, in real time, what your service technician can see on site. He can then be instructed step by step, for example on how to remedy the defect.
Remote maintenance by VPN: For us, data security is a major issue
An online connection using a virtual private network (VPN) offers maximum data security through special hardware encryption. With this broadband solution, our remote maintenance experts can access your press system securely, quickly and cheaply.